High-billing, high-value service lines designed to reduce platform risk and improve quality at scale.
Managed Content Moderation
Multi-format moderation for UGC platforms.
- Text, images, video, audio, listings, profiles, reviews
- Queue setup + decision workflows + escalation rules
- Quality sampling, calibration, and coaching
- SLA-based turnaround times
Trust & Safety Operations
End-to-end abuse prevention and enforcement workflows.
- Spam, scam, fraud, impersonation, harassment review
- Account actions, appeals, and dispute handling
- Policy interpretation + edge case decisioning
- Incident triage & escalation desk
AI Data Review & Human-in-the-Loop QA
Quality operations for AI models and products.
- Data labeling, classification, ranking, relevance checks
- LLM output evaluation and safety alignment checks
- Bias/toxicity analysis workflows
- Golden sets + inter-annotator agreement processes
Platform Quality & Compliance
Audit-friendly workflows for regulated and high-risk categories.
- Listing verification and policy compliance checks
- KYC/identity review support workflows
- Restricted content screening & risk controls
- Decision logs and reporting for audits
Community Moderation & Health
Proactive moderation that keeps communities safe and engaged.
- Comment moderation + user report handling
- Community guidelines rollout and enforcement
- Escalation playbooks for sensitive issues
- Community health reporting
Incident & Escalation Desk
High-priority handling for sensitive and high-risk cases.
- Priority queues with strict SLAs
- Legal takedown coordination workflows
- Executive reporting and incident summaries
- Repeat-offender and abuse pattern tracking